How can we help?

Welcome to Upbeat Support

Need help? Browse our support articles below.
Alternatively, please call us on 01228 830001
or submit a ticket to support@upbeatproductions.com

Important update

Please stay posted..

Support Available Over The Holiday Period - 2018

In line with best practice, we will be applying a code freeze from Tuesday 18 December 2018 until Monday 7 January 2019.

Our offices will be closed for the Christmas break from Monday 24 December 2018 until Friday 4 January 2019 inclusive.

The Upbeat office will also be closed all day on Thursday 6 December 2018 for our Annual Company Christmas Party.

Throughout the time of our office closures, our support team will still be on hand to help with any critical issues that may arise. All other, non-critical, requests will be looked at within the support queue after Monday 7 January. Our standard definition of a critical issue is included below, for your reference:

"Your service is completely unavailable and business critical activities are prevented. The issue is reputation critical. Your entire system is unavailable, defaced, hacked, or infected."

Frequently Asked Questions

Below are our help sections, click on the section that your question relates to for a list of our most frequently asked questions. If you can’t find what you are looking for or have any feedback please contact us.

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Support Updates

Announcements from Upbeat Support. These may be server related or specific to certain providers or projects. Any server notifications or scheduled maintenance will be reported here and updated as necessary.

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Carlisle

2a Market Street Carlisle, Cumbria CA3 8QJ

London

5th Floor Regency House 1 - 4 Warwick Street, London W1B 5LT