I have forgotten my password, how can I log into my website?


If you are having difficulties accessing a site you can request a new password to be sent to your email address if you are a registered user.

Go to your site and visit the “Log in” page and click “Request New Password”.

This will email you a reset link to the email address registered, and once clicked, you will be taken to the site and asked to enter a new password.

If the “Log in” page does not have a “Request New Password” option, add /user/password to the end of the website address and you should be able to follow the steps above.

E.g. hydrant.co.uk/user/password


2a Market Street Carlisle, Cumbria CA3 8QJ


5th Floor Regency House 1 - 4 Warwick Street, London W1B 5LT