Thinking of leaving us?


We're sorry to hear you are thinking of leaving us.

We really wouldn't like to see you leave, so please let us know if there's anything we can do to improve your service. 

If you do want to get in touch to discuss your options regarding your account either give us a call on 01228 830001 or drop us an email at and we can talk through your options.

Of course we don’t want you to go. But, if you still want to leave us please fill in our Service Cancellation Request with your details and reason for cancellation and we can begin the cancellation process.



2a Market Street Carlisle, Cumbria CA3 8QJ


5th Floor Regency House 1 - 4 Warwick Street, London W1B 5LT